FAQ-Kingnqueenz.com Frequently Asked Questions
What is KingNQueenz.com?
KingNQueenz.com is a online traditional homemade fashion/Art/Painting/Crafts store for all generations. We cater to the needs of our buyers from before the kid is born upto adulthood.
What is the benefit of buying from KingNQueenz.com?
We want to offer the best possible deal for our customers for all products . Our endeavour is to ensure that you get the widest possible choice of top rated brands and products at the best possible price anywhere in India combined with best possible service and timely delivery of products at your doorstep.
Currently our main office is located @ Banglore. While the orders are shipped from our warehouses located across India.
What products does KingNQueenz sell?
We sell products of all the leading brands for babies and kids across various sections . We sell all Art and Painting articles,All religions religious worship articles,devotional and other books,craft and tailoring materials under one roof
We also stock items from some of the leading importers and domestic manufacturers of the country. The items undergo a thorough check by our QA team before they are stocked.
Kingnqueenz.com different online categories Clothing,all religions devotional or pooja articles products buy online,Order online Art and sculpture needs canvas,palattes,etc
What's the minimum order value required to place an order?
To place an order, a minimum order value of Rs. 249 or more is required
(Excluding COD charges, Shipping charges, Taxes or value reduced after
application of coupons or any other offer).
How do I know my order has been confirmed?
After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.
How do I check my order status?
We will ship your package within 24 hours of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS or E- mail about the same. In case you do not receive an email from us within 24
hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where Track Shipment option gives you the
current status of your order being shipped.
Is it safe to use my Credit Card Online at KingNQueenz.com?
We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. Internationalcredit/debit card transactions are also accepted through Paypal, so now you can place orders with KingNQueenz from outside India and we will ship it to your
dear ones in India. All your transactions online are protected & secured by SSL (secure socket layer) technology from GoDaddy.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.
What if an item is out of stock?
We make every effort to keep all products in stock. However, there may betimes when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to
ship, we will notify you within 24 hours and the money will be returned to youmin the same mode by which the payment was made within 10 working days.
Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag. You can use the Notify Me option and we will inform you once the product is replenished and available for sale.
Are there any other hidden charges like Octroi or Entry tax?
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.
How are the products packaged?
Each of the individual products are securely packaged in bubble wrap and put into a box. The box is sealed well ensuring a safe delivery to your doorstep.
Is it mandatory to register before placing an order?
Yes, it is mandatory to register before placing an order on KingNQueenz.com You can create an account on KingNQueenz by entering and verifying your email,ID and phone number. You can choose to login via Facebook/Google account to place an order on KingNQueenz. It is recommended that you register with us
in order to receive timely offers and also to maintain your Wishlist and account & address details.
How long will it take to receive my orders?
For all areas serviced by reputed couriers, the delivery time would be within 4 to 5 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos may take a couple of days longer to reach. For other areas the products will be shipped through Indian
Postal Service and may take 1-2 weeks depending on the location.
Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
Who pays for the shipping charges?
We provide Free Shipping on 80% of the products
What is GST?
GST means Goods and Service Tax. It is a single indirect tax on the sale of goods and services throughout India. GST is applicable w.e.f. 1st July, 2017.
What happens if I am not available at the time of delivery?
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.
What is your Replacement Policy?
To view the Replacement Policy applicable to each product, please visit the product/combo page that you wish to purchase. The product is applicable for replacement within the specified window after the delivery of the product.
In case of replacement, the original product will be picked up. Once the original product has been received at our Facility and the quality check has been carried out successfully, the replacement product will be shipped to you. Please note that the product should be unused, unwashed with all original tags intact and should be returned in the original packaging with a copy of the original
If the product is not eligible for a replacement after delivery due to any eligible reasons, such as that the product is out of stock, the return pickup for the product is unavailable, or any other similar reason, you may return the product within the specified window after the delivery of the product. The refund will be processed after a successful quality check of the returned product.For more details, click on Policy.
What options do I have while making payment?
We accept payments by debit or credit card and also through Net Banking.Credit Cards & Debit Cards - We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted
through Pay pal. Net Banking - We Accept Axis Bank, Bank of Baroda (Retail & Corporate Banking), Bank Of India, Bank of Maharashtra, Canara Bank, Corporation Bank, Citibank, Deutsche Bank, Federal Bank Fed Net Banking, HDFC Bank, ICICI Bank, IDBI i Net Banking, IndusInd Bank, ING Vysya Bank Ltd.,Jammu & Kashmir Bank, Karnataka Bank, Karur Vysya Bank Limited, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank Of Commerce, Punjab National Bank, The Bank Of Rajasthan, Royal Bank of Scotland, South Indian,Bank, State Bank Of India, State Bank of Indore, State Bank of Hyderabad, State Bank of Travancore, Syndicate Bank, Tamilnad Mercantile Bank Ltd., Union Bank Of India, Vijaya Bank, Yes Bank
You can also pay through Cash On Delivery (C-O-D) - You can also pay through Cash On Delivery (COD). In this case you pay in Cash to the courier person while accepting the goods. COD payments would be accepted for orders with total invoice value greater than equal to Rs. 249/- and up to Rs. 10,000/-.